Service Cloud Consultant
CRT-261Quick Answer
Service Cloud Consultant is a professional certification from Salesforce that costs $200 and takes 100–150 hours to prepare for. The Service Cloud Consultant validates the ability to design and implement Service Cloud solutions — case management, omnichannel routing, knowledge base, service analytics, field service, and customer self-service portals on the Salesforce platform.
Exam details are sourced from official vendor documentation. Some vendors do not publish passing scores publicly. Always verify current requirements at the official exam page before registering.
About This Certification
The Service Cloud Consultant validates the ability to design and implement Service Cloud solutions — case management, omnichannel routing, knowledge base, service analytics, field service, and customer self-service portals on the Salesforce platform.
Who It's For
Salesforce consultants and senior administrators implementing customer service solutions on Salesforce. Requires Administrator certification and 2+ years of Service Cloud implementation experience.