ITIL 4 Foundation
ITIL-4-FQuick Answer
ITIL 4 Foundation is a foundational certification from ITIL that costs $400 and takes 20–40 hours to prepare for. ITIL 4 Foundation is the entry-level IT service management certification, introducing the ITIL 4 framework — the service value system, four dimensions of service management, guiding principles, and 34 management practices.
Exam details are sourced from official vendor documentation. Some vendors do not publish passing scores publicly. Always verify current requirements at the official exam page before registering.
About This Certification
ITIL 4 Foundation is the entry-level IT service management certification, introducing the ITIL 4 framework — the service value system, four dimensions of service management, guiding principles, and 34 management practices. It establishes a common language for IT service delivery across the organization.
Who It's For
IT professionals, service desk staff, project managers, and anyone involved in IT service delivery who needs a structured framework for managing IT services. The most widely held ITSM certification globally.